Sender guide - tumaconnect.com

TumaConnect – Sender Onboarding Guide.

Welcome Sender!

Thank you for choosing TumaConnect the community-powered way to send parcels safely, affordably, and with peace of mind. You are now part of a movement rooted in trust, unity, and the spirit of ubuntu.

1. Your Role as a Sender

As a TumaConnect sender, you:

• Connect with verified travellers

• Send parcels locally or internationally

• Communicate clearly and honestly

• Uphold our community values: More Hands, Less Weight

2. Profile Setup

• Add your full name

• Upload a clear profile photo

• Verify your identity for trust and safety

3. Posting a Parcel

• Enter pickup location

• Enter destination

• Add preferred delivery date

• Specify parcel weight and description

• Declare parcel contents honestly (NO hidden items!)

4. Matching With Travellers

• You’ll receive notifications when a traveller matches your route

• Use the in-app chat to confirm details

• Agree on delivery expectations and meeting point

5. Safety & Honesty Rules

To protect you and the traveller:

• ALWAYS declare parcel contents truthfully

• NEVER hide items inside other items

• NO illegal, dangerous, or banned goods

• BE present when the traveller inspects the parcel

6 Meeting the Traveller

• Meet in a safe, public location

• Show your ID if requested

• Allow the traveller to inspect the parcel

• Confirm weight and packaging

7. Tracking & Communication

• Stay available for updates

• Respond promptly to traveller messages

• Follow your parcel’s status in the app

8. Delivery Confirmation

Once the parcel reaches the receiver:

• Traveller uploads delivery photo

• Receiver confirms delivery

• You will receive a final notification

• TumaConnector gets paid

9. What You Cannot Send

• Illegal substances

• Explosives, weapons, knives

• Hidden cash or valuables

• Flammable liquids

• Unknown powders or chemicals

• Stolen goods

10. Community Values

As a sender, you help build trust:

•Be respectful

•Be transparent

•Be patient

•Be supportive of travellers

11. Support

We are here for you Email: support@tumaconnect.com

Thank You for Being Part of the TumaConnect Family!

Together we deliver. More Hands, Less Weight.