TumaConnect – Safety & Compliance Policy

1. Purpose of This Policy

The TumaConnect Safety & Compliance Policy ensures a secure, trustworthy, and transparent environment for all users. This includes senders, travellers, and administrators. All activities must comply with international travel regulations, aviation law, and platform-specific rules.

2. Safety Principles

TumaConnect follows these core safety principles:

• Protect users from fraud and unsafe behaviour.
• Ensure parcels comply with aviation and legal standards.
• Provide secure communication and payment processes.
• Maintain transparency and accountability among users.

3. User Verification

• Travellers may be required to submit identification documents.
• Senders must provide accurate personal information.
• Suspicious or fraudulent profiles may be suspended immediately.

4. Parcel Safety Requirements

Senders must:

• Declare all parcel contents honestly.
• Avoid prohibited items listed in the Prohibited Items Policy.
• Use secure, proper packaging to prevent damage or leakage.

Travellers must:

• Inspect the parcel in person before accepting it.
• Refuse parcels that look suspicious or unsafe.
• Report any red flags directly to TumaConnect Support.

5. Communication Compliance

• All communication must stay inside the platform messaging system.
• Exchanging phone numbers, emails, or WhatsApp details is not allowed.
• Conversations are monitored for safety and dispute resolution.

6. Payment & Escrow Compliance

• All payments must be processed on the platform.
• Travellers only receive payment after successful delivery.
• TumaConnect may hold funds if a dispute is raised.
• Chargebacks, fraud attempts, or bypassing payments lead to account termination.

7. Legal & Aviation Compliance

Users must comply with:

• UK aviation safety laws
• International airline regulations
• Customs declaration requirements
• Local laws in both sending and receiving countries

Failure to comply may result in legal consequences outside platform responsibility.

8. Behaviour Standards

Users must not:

• Engage in harassment, abuse, or threats.
• Attempt to bribe or pressure travellers.
• Hide undeclared or illegal items inside parcels.
• Use multiple accounts to bypass rules.

TumaConnect may suspend or ban any user violating behaviour standards.

9. Dispute Management

• All disputes must be filed through the platform dispute system.
• Admins will review chat logs, delivery proof, and booking details.
• Resolutions may include refunds, warnings, or user suspension.

10. Platform Security Measures

• Encrypted communication for all users.
• Automated fraud detection and activity alerts.
• Admin-level monitoring and account protection protocols.
• Regular audits of systems and data security.

11. User Responsibilities

• Follow all platform policies.
• Respect safety rules during parcel handling.
• Communicate honestly and professionally.
• Comply with local and international legal requirements.

Conclusion

Safety and compliance are core to the TumaConnect mission. By following these rules, all users contribute to a trusted, community-based delivery ecosystem built on respect, honesty, and unity.