Introduction
To ensure the safety of travellers, senders, and the community, TumaConnect strictly prohibits the transportation of certain items. These rules follow aviation regulations, UK law, and international safety standards.
Completely Prohibited Items
These items are NOT allowed under any circumstances:
• Illegal drugs or controlled substances
• Weapons: guns, knives, blades, stun guns
• Ammunition or firearm accessories
• Explosives or fireworks
• Flammable liquids or gases (petrol, gas cylinders, lighter fluid)
• Toxic chemicals or poisons
• Corrosive materials (battery acid, industrial cleaners)
• Unlabeled liquids or powders • Human remains or biological samples
• Live animals or insects
• Cash hidden inside parcels
• Counterfeit goods or stolen property
Restricted Items (Allowed With Conditions)
These items may be allowed ONLY if declared truthfully and properly packaged:
• Electronics (phones, laptops, tablets) – must be in good working condition
• Food items sealed, dry, non-perishable
• Medicines sealed, labelled, legal, not temperature-sensitive
• Clothing & shoes – clean and packed properly
• Home accessories not fragile unless well-protected
Items Allowed With Strict Packaging
• Fragile items – must be wrapped with bubble wrap and protected
• Perfumes and sprays maximum 100ml, sealed, declared
• Power banks – declared, maximum capacity per airline rules
Misrepresentation or Hidden Items
If a sender hides a prohibited item inside a parcel, the consequences include:
• Immediate account suspension
• Permanent ban from TumaConnect
• Traveller withdrawal from booking
• Possible reporting to authorities
Traveller Rights
Travellers must inspect the parcel in front of the sender. They have the right to:
• Refuse parcels with suspicious or undeclared items
• Report any sender to TumaConnect
• Request removal of unsafe contents
Sender Responsibilities
Senders must:
• Declare all parcel contents truthfully
• Follow weight limits
• Avoid last-minute hidden items
• Ensure safe, secure packaging
Reporting & Enforcement
TumaConnect reserves the right to:
• Suspend or terminate accounts
• Cancel bookings
• Withhold payment during investigations
• Provide chat logs to authorities if required
Agreement
By using TumaConnect, all users agree to follow this Prohibited Items Policy and accept that safety is the priority.