1.Purpose of This Policy
The TumaConnect Safety & Compliance Policy ensures a secure, trustworthy, and transparent environment for all users. This includes senders, travellers, and administrators. All activities must comply with international travel regulations, aviation law, and platform-specific rules.
2. Safety Principles
TumaConnect follows these core safety principles:
• Protect users from fraud and unsafe behaviour.
• Ensure parcels comply with aviation and legal standards.
• Provide secure communication and payment processes.
• Maintain transparency and accountability among users.
3. User Verification
• Travellers may be required to submit identification documents.
• Senders must provide accurate personal information.
• Suspicious or fraudulent profiles may be suspended immediately.
4. Parcel Safety Requirements Senders must:
• Declare all parcel contents honestly.
• Avoid prohibited items as listed in the Prohibited Items Policy.
• Use secure, proper packaging to prevent damage or leakage.
Travellers must:
• Inspect the parcel in person before accepting it.
• Refuse parcels that look suspicious or unsafe.
• Report any red flags directly to TumaConnect Support.
5. Communication Compliance
• All communication must stay inside the platform messaging system.
• Exchanging phone numbers, emails, or WhatsApp details is not allowed.
• Conversations are monitored for safety and dispute resolution purposes.
6. Payment & Escrow Compliance
• All payments must be processed on the platform.
• Travellers only receive payment after successful delivery.
• TumaConnect may hold funds if a dispute is raised.
• Chargebacks, fraud attempts, or bypassing the payment system lead to account termination.
7. Legal & Aviation Compliance Users must comply with:
• UK aviation safety laws • International airline regulations
• Customs declaration requirements
• Local laws in both the sending and receiving countries Failure to comply may result in legal consequences outside the platform’s responsibility.
8. Behaviour Standards Users must not:
• Engage in harassment, abuse, or threats.
• Attempt to bribe or pressure travellers.
• Hide undeclared or illegal items inside parcels.
• Use multiple accounts to bypass rules.
TumaConnect reserves the right to suspend or ban any user violating behaviour standards.
9. Dispute Management
• All disputes must be filed through the platform’s dispute system.
• Admins will review chat logs, proof of delivery, and booking details.
• Resolutions may include refunds, warnings, or user suspension.
10. Platform Security Measures
• Encrypted communication for all users.
• Automated fraud detection and suspicious activity alerts.
• Admin-level monitoring and account protection protocols.
• Regular audits of systems and data security.
11. User Responsibilities By using TumaConnect, users agree to:
• Follow all platform policies. • Respect safety rules during parcel handling.
• Follow honest communication and conduct guidelines.
• Comply with all local and international legal requirements.
Conclusion
Safety and compliance are core to the TumaConnect mission. By following these rules, all users contribute to a trusted, community-based delivery ecosystem rooted in respect, honesty, and unity.